Course Overview
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
Please note this role requires knowledge of a Nordic language (Danish is preferred)
As a Client Support Specialist in our Audience Measurement (AM) team you will play a pivotal role in managing client queries across International markets (primarily Nordics).
Your responsibilities will include generating regular reports, providing client training on Nielsen’s Audience Measurement services and supporting the team in delivering exceptional client satisfaction! You will also contribute to the management of client accounts, continuing the high levels of service set out by the AM Client Service and Delivery team.
Please note this role requires knowledge of a Nordic language (Danish is preferred)
As a Client Support Specialist in our Audience Measurement (AM) team you will play a pivotal role in managing client queries across International markets (primarily Nordics).
Your responsibilities will include generating regular reports, providing client training on Nielsen’s Audience Measurement services and supporting the team in delivering exceptional client satisfaction! You will also contribute to the management of client accounts, continuing the high levels of service set out by the AM Client Service and Delivery team.
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
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Manage daily incoming client calls/emails
Provide training and support to maintain client knowledge of the delivery platforms and data.
Preparation of presentation material in order to drive client engagement, added value and repeat business
Generation of client data reports
Assist delivery team in preparation of data files (broadcaster rate cards, packages, etc. )
Execute client report delivery (software extract or analysis)
Be responsible of the post-sales client onboarding process
Work closely with Sales colleagues to ensure contract renewal and identify and support growth across a portfolio of products
Answer client queries about methodology or data reporting and support on-going Customer Education
Provide feedback to the Product Strategy Team to help improve platform offerings
Support all pillars of the Customer Success function as needed
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
-
At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
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At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining… Read More
